Stay close to the conversation
Inbox + order eventsAgents monitor your support inbox alongside order events, around the clock.
Tallywren handles the repeat questions that follow an order, keeps an eye on what needs attention, and gives your team room to focus on the cases that call for a person.
Inbox monitoringOrder eventsHuman review for exceptions
A steadier support rhythm
The routine keeps moving. Your team keeps its focus.
Tallywren connects the inbox to the order context, so common post-purchase questions can get a timely answer while the unusual ones stay visible.
Move routine questions along
Routine repliesOrder-status and policy questions get clear replies without waiting in a queue.
Bring the right cases to a person
Human oversightUnusual or sensitive situations are flagged for human review.
Automation with a handoff
Let routine flow. Keep judgment human.
Not every message belongs on autopilot. Tallywren flags unusual orders and sensitive conversations for your team to review, with the customer context close at hand.
A considered handoff
The right work reaches the right person.
Routine order-status and policy questions can be answered by the service. Cases that are sensitive or out of the ordinary are flagged for human review.
Clear boundaries, visible exceptions
Beyond the next reply
Repeated questions are signals, too.
Tallywren reports recurring customer issues so your team can spot patterns and improve the post-purchase experience—not just answer one message at a time.
From a single question to a clearer picture.
A calmer post-purchase day
Give routine support a rhythm of its own.
Tell us about your store and the questions your customers ask most often.